Help line
Something went wrong? We fix it, not debate it.
Pick what happened below and you get the outcome straight away — no ticket queue, no back and forth. Transit damage is replaced free with no return. Lost international post is refunded in full. Change of mind is 30 days.
Reshipped free
My UK order is late
If it is past 5 working days for UK tracked post, we treat it as delayed in the network. We send a replacement free of charge — you do not need to wait for the first one, and you do not need to send it back if it later turns up.
Quick checks
- — Has it been more than 5 working days since dispatch?
- — Have you checked with neighbours and any safe place?
What happens next
- 1Send us your order number and delivery postcode.
- 2We open a Royal Mail delay case on your behalf — you do not have to contact them.
- 3A replacement is dispatched from us the same working day.
Replacement dispatched same working day, usually delivered in 2–3 working days.
Send it in one go
Issue: My UK order is late Order number: (add your order number) Delivery postcode: Date it was dispatched: What happened:
Paste the message into the contact form. Refunds, replacements and returns are processed through your order in checkout, so it lands back on the card you paid with.